so, the company was Vastaamo. was because it got bankrupt after the breach, and GDPR violations.
the "hacker"(or rather cracker) was extradited from France to Finland.
you can read about how terrible the company's security was here: https://tietosuoja.fi/en/-/administrative-fine-imposed-on-psychotherapy-centre-vastaamo-for-data-protection-violations
or watch mental outlaw's video on the matter, or the Wikipedia article on the breach.
now there are several things that shouldn't have happened (e.g.: don't do these things on your main OS, have root access disabled, etc.), but I'll leave that to you experts.
Better help is owned by Teladoc https://en.m.wikipedia.org/wiki/Teladoc_Health