Saw a video of a youtuber that got his account overtaken which has 2fa enabled (not sure which method but I'm thinking sms). He says he didn't get phished, downloaded anything and his session cookies weren't stolen and I believe him. The only clue is that he received a sms otp from google but was invalid when he inputted it which let's me to believe he relied on SMS for 2fa in the first place. My theory is he reused passwords and his number was overtaken but I'm not sure if that's the case since he did receive the google otp so that leaves out the common phone rep social engineering methods of porting out and fowarding. What else could it be? My paranoia is kinda acting up
Tldr: A YouTuber's account was hacked despite having 2FA. While unsure of the exact method, potential factors include relying on SMS OTP and the possibility of password reuse. No session cookies were stolen, nothing downloaded and no links clicked
Edit for timestamp: its kinda difficult since he jumps around a lot but he begins to talk about it around the 2min 30sec mark and stops at around the 6min mark
Sure, customer reps shouldn't help with account recovery unless they get proper verification. I'm sure many companies have learned from past mistakes. I think that's the only way to solve it. I'm not sure though if this is what has happened here... These crypto people seem to have hacked many accounts last year.
Maybe related video from Linus Tech Tips incident last march: https://piped.video/watch?v=yGXaAWbzl5A
Adam Koralik talks a bit fast and some details aren't clear to me. For example if he got recovery mails and sms from his own actions or if this was the scammer. Also I'm not sure how 2fa works with YouTube. I certainly hope changing the account password makes it ask for the second factor or it's next to useless. If this is the case he must have gotten phished or there is another unknown security issue in the process. Or his password didn't get changed in the first place. But that also can't be it since he clearly tells he got the notification mails for a password change and changed recovery methods.