this post was submitted on 14 May 2024
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[–] [email protected] 132 points 1 month ago (3 children)

This should not have happened. Google Cloud has identified the events that led to this disruption and taken measures to ensure this does not happen again.”

Our AI golem destroyed something important again, but we’re too big to fail so our mistakes don’t matter.

We promise it won’t happen again, but when it does happen again, it still won’t matter.

We’re a totally safe and responsible company and should be trusted with most of the world’s data management.

[–] [email protected] 41 points 1 month ago (1 children)

AI golem

immediately pictured a living stolen golem roaming the data centre smashing stuff, while google engineers try and reason with it

[–] [email protected] 14 points 1 month ago (1 children)

That's Elon at Twitter. He was the one yanking cables.

[–] [email protected] 11 points 1 month ago

Good thing Twitter only hosts useless garbage.

[–] [email protected] 35 points 1 month ago (1 children)

We promise it won’t happen again, but when it does happen again, it still won’t matter.

Rest assured that when it does, we will make every effort to promise once more that it won't happen again.

[–] [email protected] 9 points 1 month ago

That's a big relief

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[–] [email protected] 84 points 1 month ago (1 children)

Sympathies to whoever it was at the pension fund that had to work with Google's "customer service".

[–] [email protected] 42 points 1 month ago (3 children)

I bet the support was like nah thats not possible we're Google. And then they looked into it and their world crashed down around them

[–] [email protected] 13 points 1 month ago

Customer support when you are a paying customer is great.

[–] [email protected] 12 points 1 month ago

If you work customer support at a megacorp, you will be the least surprised person that this happened. I bet the person answered the phone with a mental attitude between "what did we fuck up this time" and "how is this a job or a company that is useful to society".

[–] [email protected] 4 points 1 month ago (1 children)

Customer support at Google? Most you can get is a chat with a bot that doesn't recognize your account because it has been deleted

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[–] [email protected] 67 points 1 month ago (1 children)

Exactly the sort of thing that should NEVER be on a 3rd party system. Ever. Ever ever.

Grumpy old sysadmin. Get offa my lawn!

[–] [email protected] 62 points 1 month ago (1 children)

My wife and I talk about this. We make a mistake and the smackdown comes in a torrent of fines and interest and instant loss of things we need. Corp makes a mistake and oopsie daisy.

[–] [email protected] 11 points 1 month ago

I have to imagine there will at least be a lawsuit here. It will probably amount to a rounding error on the size of the fund though.

[–] [email protected] 44 points 1 month ago (1 children)
[–] [email protected] 40 points 1 month ago (3 children)
[–] [email protected] 15 points 1 month ago

That too.

Wondering if they maybe divested Google, lol.

[–] [email protected] 4 points 1 month ago (1 children)
[–] [email protected] 4 points 1 month ago

"274"

wait, shit....

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[–] [email protected] 40 points 1 month ago

“This is an isolated, ‘one-of-a-kind occurrence’ that has never before occurred with any of Google Cloud’s clients globally,”

[–] [email protected] 33 points 1 month ago (2 children)

I have my electricity billed directly to my bank account, I hadn't noticed that they haven't charged me for months, and last week I received a payment notification for ~900€. I was... Surprised, to say the least.

I think some things should require human intervention.

[–] [email protected] 19 points 1 month ago (1 children)

Why I will not trust autopay.

[–] [email protected] 11 points 1 month ago (1 children)

There's a phrase you might give useful/insightful.

"Trust, but verify"

I use auto pay extensively so that if I forget (ADHD, yay) it still gets paid. But I do (try to) check every month that all the auto pay stuff did trigger properly.

[–] [email protected] 8 points 1 month ago

Also ADHD here. I only use autopay for static payments. Stuff like internet, car payment, etc. Variable ones like credit card payments I choose to manually pay, so I force myself to look at it and make sure I didnt get charged for anything weird. Otherwise, my ADHD will basically never force me to actually go check the accounts, like, ever.

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[–] [email protected] 17 points 1 month ago

Somehow I'm imagining some lowly overworked, outsourced account reviewer decided to apply the strictest consequence for some minor violation on the account and screw his employer for making his life a living hell and underpaying him.

[–] [email protected] 16 points 1 month ago

I think that people will start learning this the hard way about the cloud. Some things are too important to trust to store on someone else's computer.

[–] [email protected] 15 points 1 month ago

Man, this fuckup is such a gift to salespeople at AWS, Azure, to anyone selling on-prem solutions, or any kind of redundancy/backup plans.

[–] [email protected] 15 points 1 month ago (1 children)

This is the most Google headline I read in a while

[–] [email protected] 12 points 1 month ago (2 children)

sorry for the question, I'm not a native english speaker... do you mean this as in "this is the Googlest thing ever" or "I have never read so many Google news in a week"?

[–] [email protected] 14 points 1 month ago* (last edited 1 month ago) (1 children)

first one m8. the second one would require an s - "headlines", although you're right in thinking sometimes that gets dropped too, and then it's just down to context and probability ;)

[–] [email protected] 10 points 1 month ago

thank you!!

[–] [email protected] 4 points 1 month ago (3 children)

The googlest thing ever. Typically English words that are borrowed from French and would take "the most" as a modifier because that's how it's done in French whereas English or other borrowed words take "est". It means the same thing. With words like Google, you could do it either way but as a native speaker the most sounds better with this particular word to me.

To say the second meaning it would be phrased more like "this is the most Googlest news week" or "this is the most Google news week".

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[–] [email protected] 14 points 1 month ago (6 children)

Now I'm wondering if they can recover this from a backup or archive OR if that's going to be an awkward call to their insurance company.

[–] [email protected] 64 points 1 month ago (2 children)

Well, if you bothered reading into the second paragraph, you'd have more info:

UniSuper had a backup account with another cloud provider, and service was restored May 2.

So Google doesn't keep (unpaid) backups for it's clients, and the ones UniSuper paid for were deleted along with everything else.

[–] [email protected] 11 points 1 month ago (1 children)

Reading an article ! How dare you sir !

[–] [email protected] 4 points 1 month ago

Ain’t nobody got time for that!

[–] [email protected] 6 points 1 month ago

Amazing how Google doesn't get product management right

[–] [email protected] 11 points 1 month ago

Or a panicked call from their insurance company. "You have a backup, right???"

[–] [email protected] 5 points 1 month ago (1 children)

It was restored a week ago. All it did was prevent people from logging into their accounts for a few days.

[–] [email protected] 48 points 1 month ago

Only because they restored from a separate backup with a different provider, not Google restoring a backup.

[–] [email protected] 4 points 1 month ago

They're already back online, and they managed to do it without missing a pension payment.

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[–] [email protected] 8 points 1 month ago

"accidentally"

[–] [email protected] 8 points 1 month ago (1 children)

What if I told you "the cloud" is just someone else's computer.

[–] [email protected] 5 points 1 month ago (12 children)

Are there actually people out there that think differently than this? This is not a revelation.

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[–] [email protected] 8 points 1 month ago

All this does is highlight best practice for data backups. Accidents happen, be prepared.

[–] [email protected] 7 points 1 month ago

just like i accidently forgot to mail my rent check on time.

[–] [email protected] 6 points 1 month ago
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